Poppies Lane Prints

Returns

We print on-demand which means that when you order, your print gets printed instead of being picked from stock. Your order goes directly to our print and fulfilment partner who prints, checks the print for quality and sends it to you. The shipping process takes around 10-20 days. 

Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the print or anything else, please contact us via the form on this website or via social media. If a return or exchange is granted, orders can be sent to the return address on the package.

Reasons for returns

Wrong Address: If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you. 

Unclaimed: Shipments that go unclaimed are returned to us and you will be liable for the cost of a reshipment. 

Returned by Customer: Please contact us via the contact form or on social media before returning any products. We do not refund orders for buyer’s remorse, and size exchanges are to be offered on a case-by-case basis.

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